USCIS Pilots Webpage Improvements

U.S. Citizenship and Immigration Services (USCIS) pilots a redesigned processing times webpage that displays data for all forms in an easy-to-read format and also tests new data collection and calculation methods.With a successful trial, USCIS offers users more access to information surrounding their personal filings and also works to streamline the process as a whole.

During the pilot program, USCIS is testing the new automated technology that calculates processing times on 4 forms:

  • Form N-400, Application for Naturalization
  • Form I-90, Application to Replace a Permanent Resident Card
  • Form I-485, Application to Register Permanent Residence or Adjust Status
  • Form I-751, Petition to Remove Conditions on Residence

“The new webpage makes it easier for anyone to see approximately how long it will take USCIS to process a form, which will help users determine when it its necessary to contact USCIS to make an inquiry if their case is outside the normal processing time,” according to a USCIS release.

With the new automated methodology applied on the pilot test pages, USCIS officials expect increased accuracy and a faster turnaround in terms of posting data on processing times. With the old methodology, officials typically posted processing time date at 6 weeks. With the new methods, officials expect to see the data post time reduced to only around 2 weeks.

With the updated page displays, USCIS offers users a processing time range that’s based on the receipt date of the agency. “The low end of the range for pilot forms shows the time it takes to complete 50 percent of cases, and the high end shows the time it takes to complete 93 percent of cases.”

Where the non-pilot forms are concerned, USCIS adjusted cycles time estimates by 30 percent “to reflect the time it takes to complete a majority of the cases.”

To track cases, applicants, petitioners and requestors create an online account. With the account, users gain access to the status of their personal cases. For those with cases with a pending time estimate longer than the time listed for the high end of the estimated range, the agency offers an online service request form. Another option available to users involves calling the USCIS Contact Center at 1-800-375-5283.

As USCIS moves forward with the pilot testing, agency officials seek user feedback. Agency officials seek to expand and improve the application the new methodologies to additional forms in the future.