USCIS Application Support Center
500 Ala Moana Boulevard
Building 2, Room 429
Honolulu, HI 96813
ASCs are located in specific places to accommodate customers located near them. Even though most ASCs provide the same services, if you need an ASC, please use the one nearest you.
This office provides services to military personnel from 9:00AM to 3:00PM, Monday through Friday. Military personnel do not need an appointment.
Parking is available on the street, at Waterfront Plaza, and at commercial parking lots. The public parking entrance at Waterfront Plaza is on Pohukaina Street. This office does not validate parking.
Use bus routes 19, 20, 42, 55, 56, or 57.
This office is handicapped accessible.
Fingerprinting services are by appointment only and are related to an application for an immigration benefit.
You will be notified about an ASC appointment by mail. You should follow the instructions on the appointment notice to reschedule an appointment.
There are no direct filings of applications at an ASC.
If you believe there is a problem with a case that you filed, you have moved, or you are in need of other services, the National Customer Service Center offers a variety of Case Services for a case that is pending or completed.
You should call the National Customer Service Center at 1-800-375-5283, during the hours we offer live assistance for information and assistance on Case Services.
Note: Application Support Centers do not directly provide Case Services assistance that is related to the status of applications or other associated services.